Difficult questions from patients can drive you nuts! But what's worse is when you don't have a really good answer! And here's the thing. A "good answer" doesn't just satisfy the patient. It doesn't just get you out of a sticky situation.
A good answer to a difficult patient question
actually drives that patient towards treatment!
Yes - a practice that is truly "calibrated" will generate more referrals, have higher treatment acceptance, a happier team, and MORE REVENUE!
Here are some of the difficult patient questions that we will tackle in this brand new course:
- Why didn’t my last dentist tell me I needed this?
- How long will this crown last?
- Why won’t insurance cover this?
- Can’t I just get a regular cleaning? (Patient has perio disease)
- Why didn’t this hurt before YOU did the filling?
- And many more!
One of the simplest yet most effective "tweaks" you can make in your practice is learning how to answer the most difficult and frustrating questions that patients ask, and in this brand new seminar we'll be showing you exactly how to do it in a simple step-by-step manner!
- Attendees will learn how to answer many of the difficult questions that patients ask in a way that will satisfy them AND move them towards treatment.
- Participants will be well versed in “practice calibration” to get the entire team working as a unit
We will learn the importance of developing informative, natural sounding answers to difficult questions our patients may have in order to increase practice revenues and patient satisfaction
1 CEU Provided
About the Speaker:
In 1989, Dr. Richard Madow, along with his brother Dr. David Madow, founded The Madow Center for Dental Practice Success with the goal of helping their fellow dentists achieve success and happiness in their practices. Having been named to “Leaders in Dental Consulting” by Dentistry Today for many years running, Dr. Rich’s seminars, publications, podcasts, blogs and articles are some of the most popular in the dental profession.
Dr. Richard Madow has lectured to standing room only crowds in practically every major city in The United States, Canada and beyond. Known for his hilarious, spontaneous style and content packed programs, he loves teaching dentists and team members how to enjoy their careers, super charge their practices, define and create their own personal success, increase profitability, and have more fun than ever before.
Dentists and teams all across the country have counted on Madow Success Coaching, a one-on-one opportunity to gain truly individualized advice leading to practice growth, higher revenues and income, and increased enjoyment of dentistry. Whether it’s getting more new patients, retaining current patients, increased treatment plan acceptance, establishing a vibrant perio program, setting and achieving practice goals, reducing practice stress, or anything else, Madow Success Coaching can help!
From live productions to incredibly creative continuing education and individual practice coaching, Dr. Richard Madow is a real dentist who has experienced incredible success and is serious about helping others do the same. For more information, check out www.madow.com.